Ranni
Perunadu Grama Panchayat

Citizen Charter – Summary

A Citizen Charter is a document that clearly outlines the services provided by government offices and local self-government institutions, the procedures for obtaining those services, the documents required, the stipulated time frame for service delivery, and the officials responsible for providing them.

Key Objectives

• To provide citizens with clear information about public services.
• To ensure transparency in service delivery.
• To guarantee the provision of services within a specified time frame.
• To establish accountability among officials.
• To define mechanisms for grievance redressal and complaint resolution.

Common Services Included in a Grama Panchayat Citizen Charter

• Birth, death, and marriage registration certificates.
• Building permit approvals.
• Property tax-related services.
• Issuance and renewal of licenses.
• Welfare scheme applications.
• Social security pension services.
• Public services such as drinking water supply and sanitation.

Rights of Citizens

• The right to receive services within the prescribed time limit.
• The right to know the status of their applications.
• The right to be informed of the reasons if a service is denied.
• The right to submit complaints and seek redressal.

Responsibilities of Officials

• To process and dispose of applications within the stipulated time.
• To treat citizens in a courteous and citizen-friendly manner.
• To ensure lawful, transparent, and efficient service delivery.

• To avoid unnecessary delays in providing services.